COVID-19 Update: Prize Centre by Appointment Only for Prizes of $1,000+. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you. Those remedies may include, for example, (i) the right to terminate a Prospective Player's, Intending Player’s, or a Player's eligibility to register or maintain a Player Account, (ii) to lock, Suspend, and/or Deactivate a Player Account, and (iii) to retain any or all Unutilized Funds (as defined in Section 2 below) associated with a Player Account. Players may require additional third-party services to access OLG.ca (e.g., internet service provider agreement; mobile carrier agreement; email account; text messaging service (SMS)). deposit funds with OLG for purposes of crediting the notional balance of a Player Account; Suspend the Player Account until such time as the breach is remedied to OLG's satisfaction; request that the Player contact Player Support to explain the circumstances of the breach, or to provide such information and documentation relating thereto as OLG may request; Deactivate the Player Account and exclude the Player from playing Games on OLG.ca; notify any third parties which OLG, in its sole discretion, determines to be appropriate in the circumstances, including law enforcement authorities and other third parties (for example, police services, the AGCO, OLG's payment processors and credit card issuers and brands); or. A Player is not permitted to use OLG.ca or any component thereof (including a Player Account) or any content included on OLG.ca for any business, commercial or public purpose or for any other purpose that OLG advises the Player from time to time is not permitted. Without limiting the generality of the foregoing, such Player must, in addition to complying with all of the other terms and conditions of this Agreement which are then in effect: ensure that they have a valid ticket for the applicable draw as evidenced by the purchase confirmation displayed within his or her Player Account; and. OLG shall have the right to notify all third parties which OLG, in its sole discretion, determines to be appropriate in the event of any actual or suspected collusion, cheating, fraud or criminal activity by any Player or the taking of any unfair advantage by any Player, including the appropriate law enforcement authorities and other third parties that OLG determines to be appropriate (for example, police services, the AGCO, OLG's payment processors, and credit card issuers and brands). words importing the singular shall include the plural and vice versa and words importing one gender shall include all genders unless context otherwise requires. For all prizes $10,000 or more, appointments will be scheduled between 8 a.m. and 3 p.m. Monday to Friday and between 9 a.m. to 12 p.m. on Saturdays. A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature. Lottery and charitable gaming products are only available to those persons 18 years of age and over, while casinos and slot facilities in Ontario are restricted to those persons 19 years of age and over. If you have a winning ticket and are not feeling well or have recently returned from an international trip (including the U.S.), we would encourage you to consider the mail-in redemption option if available for your claim, to consult your local public health agency before attending a lottery retailer, or delay your visit to the OLG Prize Centre. Funds deposited with OLG for purposes of funding the notional balance of a Player Account, and monetary Prizes that are credited to a Player Account, will not accrue interest for the benefit of the Player, and the Player shall not be entitled to claim any interest from OLG in respect of any such funds. Fill in the required information on the front and back of the ticket (print clearly). If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The awarding and availability of Bonus Funds are in OLG's sole discretion. Each province in Canada has different methods for claiming prizes. Based on guidance from public health authorities, the OLG Prize Centre at Yonge and Dundas Street in Toronto will temporarily close as of 6 p.m., Tuesday March 17, 2020. Each time a Player uses a credit card, Visa Debit card, Debit Mastercard or Interac Online to make a deposit with OLG for purposes of funding the notional balance of a Player Account, they will be deemed to represent and warrant to OLG that the Player has all necessary rights and authority to use such credit card or the funds in the relevant bank account for such purposes, including in circumstances in which the credit card or bank account is jointly held with one or more other persons or is held by a person other than the Player. You can still buy your LOTTO MAX and LOTTO 6/49 tickets from lottery retail locations and PlayOLG.ca. Unexpired lottery prizes claims of $50,000 or more may be made once the Prize Centre is re-opened. No other means of funding the notional balance of a Player Account are permitted as of the date of this Agreement. A Player may close his or her Player Account at any time by contacting Player Support (“Closed Account”). In the event that any amount becomes owing to OLG by the Player under or in accordance with the terms of this Agreement, OLG shall have the right to deduct such amounts from the Player's Unutilized Funds and to adjust the notional balance of funds in the Player Account accordingly without the requirement for any advance or further notice to be provided to the Player by OLG. We are currently unavailable to accept emails and apologize for any inconvenience. Except as otherwise provided in the applicable Lottery Game Rules or Pay-to-Play Game Rules, OLG's (including, but not limited to the extent applicable, OLG's, OLG’s service providers, subcontractors, employees, agents, and assigns) maximum liability, subject always to Section 17.2, to a Prospective Player or a Player under this Agreement or otherwise in respect of the accessing or use of OLG.ca shall not exceed the lowest of: Notwithstanding anything to the contrary contained in this Agreement, OLG shall not be liable for any loss or damage suffered by any person as a result of: For greater certainty, a Prospective Player or a Player shall not have the right to claim damages under or in connection with OLG.ca or this Agreement or for breach of this Agreement by OLG, in tort, in contract or on any basis whatsoever to the extent that any loss claimed by the Prospective Player or the Player is: OLG.ca will be operated with reasonable skill and care substantially as described in this Agreement. THIS IS AN IMPORTANT DOCUMENT THAT GIVES UP SOME OF YOUR LEGAL RIGHTS, PLEASE READ WITH CARE. Please read the following information before taking steps to claim your prize. However, from time to time it will be necessary to limit or restrict access to all or parts of OLG.ca (“Downtime”), including for purposes of conducting software maintenance and upgrades, and addressing Errors and other issues as determined by OLG in its sole discretion. the Player's registration information, including Player Contact Information; the Player's Username and Password, as well as related security questions and answers; the current notional balance of the Player Account; the financial transaction history associated with the Player Account; and. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation. This applies to both single and group play wins. All prize claim documentation must include the claimant’s legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation. All transactions (for example, changes to registration information and Player Contact Information, deposits, withdrawals, Game play and lottery ticket purchases) made through a Player Account following the correct entry of a valid Username and Password will be deemed to have been made by the Player, and the Player will be solely responsible for all such transactions. To claim a lottery prize purchased by a group of two \(2\) or more individuals \(each a Group Member and collectively, Group Members \), the Group Members must complete and submit this lottery prize claim group list \( List \) in addition to each Group\ Member completing and submitting the Lottery Prize Claim Declaration Form to the Ontario Lottery and Gaming Corporation \( OLG \). OLG is accepting in-person claims at the Prize Centre at Yonge and Dundas Street in Toronto on an appointment-only basis for customers with Lottery prizes of $1,000 or more. Call the OLG Support Centre at 1-800-387-0098 and request an appointment. 1 OLG will not extend credit to Players. © 2020 Insider Inc. and finanzen.net GmbH (Imprint). OLG shall have the right to deactivate a Player Account at any time in its sole discretion (a “Deactivated Account”). This consent enables the following services to be provided: (i) verification of identity; (ii) payment processing; (iii) location verification; (iv) analytics (e.g., web site usage); (v) customer relationship management and player support; (vi) email services; and (vii) technical support of OLG.ca. Once you’ve successfully submitted the form, OLG will either credit your PlayOLG account or contact you for next steps. Personal information is collected pursuant to the Ontario Lottery and Gaming Corporation Act, 1999, for the principal purpose of receiving and responding to your inquiry. Pursuant to such terms, a Player may be required and/or permitted to use Bonus Funds for the purchase of Draw-Based Lottery Games Played Online prior to Unutilized Funds being utilized. You may direct questions to our Player Support Representatives. Collect in-person signatures from multiple people using your phone or tablet with Kiosk mode. If OLG is unable to contact the player within 24-months of the Player Account becoming a Dormant Account, Unutilized Funds may be forfeited to OLG.
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