Can someone please tell us what is going on…this isn’t just my problem, go see revolut community online it’s FULL of people complaining. Enter your phone number to reset a passcode -> Next -> Having the same problem as the others. Tamas. Hi, I know this post is really old, but I need help. I deleted app and reinstalled it too. Is it possible to solve this probelm? Please try later”, Same problem, forgot my passcode and can’t reset it. At one point I actually received a verification code but when I entered it nothing happened. And the Reset Passode doesn’t work either. Said passcode is wrong when I’m sure Is right. I’m having the same problem right now, I haven’t even use the card yet, I’m trying to add money and something went wrong message shows up. Best regards Please, help! Réessayez ultérieurement” (“An error has occurred. I have the same problem. I try to connect with customer service but they don’t receive the selfie with the ID. Can someone help me with this? Hi Andreas, I got locked out of my app/account yesterday. So I’ve been trying for a couple of days, and sometimes it would even send me the verification code, but then, when I put the code in… ‘‘we’re sorry, something went wrong, try again later’’. I’v seen that the only number that we have is a automatic service and not a humain. Can you please advise how to sort this, thank you foryour helpin advance. Reinstall the app, ask for forgotten password, received well then email, clicked on the button on the email and when i arrive on the app (via the button in the email) i have “Une erreur s’est produite. Did you manage to fix the problem? Can someone help me, I need access to my Revolut account The PIN I was using stopped working. Please someone help! I understand your disappointment, we can agree that it is a shame for Revolut and this is a typical problem which I were affraid of before beginning Revolut… I had to reset my settings on my iPhone 7, iOs 13.4.1 couple of days ago and after that I wasn’t able to log back into the app. Reinstalling the app does nothing at all. Please fix, I’m having the same problem I forgot my passcode and tried the function and said error every time and tried deleting it and reinstalling it again didn’t work when i but the 6 code digits. Revolut works with UK regulated entities to provide our platform such as Paysafe Financial Services Limited who are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900015) for the issuing of electronic money and payment instruments, pursuant to a licence from MasterCard International. Reset doesn’t work either. Nope, it's the number registered on the account. Thanks a lot. Who can I contact to help me log into the app? No one from revolut is doing anything?, i have my money in the card, and i can´t take it…. What should I do? It’s been like this for days any help would be appreciated. Then you should be able to change your 4-digit passcode. I forget my passcode, i try to reset passcode function doesn’t work either. I have the “something went wrong” passcode reset issue too. I reinstalled the app today and it is saying my passcode is wrong. It keeps saying after I type in my number we are sorry something went wrong try again later. I have changed mobile phone and I do not remember the passcode. @AndreasK. Hi, having problems accessing my account, need assistance, please help. The same issue here for three days now. When i press the forgot your passcode button at the bottom and authenticate the attempt through my email, it just says something went wrong try again later. I cannot seem to get the pass code right and got stuck in an infinite loop of trying and failing. Please try later’ for the past 2 days now. After reinstalling the app there is no result. What the heck is going on? When i press the forgot your passcode button at the bottom and authenticate the attempt through my email, it just says something went wrong try again later. When I try to reset it using a link sent to my email address, I get an error message. Please help, Witam znam swój nr telefonu oraz hasło do aplikacji problem w tym że powiązałem revolut z kontem Google na telefonie który uległ zniszczeniu wymagana jest werifikacja meilowa na adres do którego nie mam dostępu moje poprzednie konto Google zostało zablokowane czy mógłbym zmienić adres email w aplikacji revolut i powiazac ja z nowym kontem, Hi @AndreasK can you please help, i have problem with my passcode, i change phone and i get ‘we’re sorry something has gone wrong, Hi Andreas, my partner was locked out from her account, the problem is that originally we registered her with my email address. Hello AndreasK, can you help me? The silence is very awkward. Sort it out Revolut it’s frustrating and please can someone post an explanation of why this is happening somewhere … just so we all know we’re not going insane!!! MY QUESTION IS: is this “chat” the only way to spoke with or contact Revolut? But when I enter that it says: “We are sorry. Can you help me on this please? Could I please have some help? MAAM 16 April 2020 12:57 #64. Try later.” What would I need to do? I tried the recovery process but after validating the email, it says ‘something went wrong. Uninstall revolut app, instal again from google store. Eschiel 16 April 2020 16:28 #65. I am having the same problem as everyone else on this thread. I Changed phone and i cant access the app, it says something went wrong can you help me pls. I Changed phone and i cant access the app, it says something went wrong can you help me pls. And the operation freezes at the same error message. please could you help me, I have trouble with resetting of passcode. I give you all my hope to all of you…. Something went wrong. I have forgotten my passcode and tried to restore it through using my phone number however the app comes up with the message ‘we’re sorry something has gone wrong . Because on the chat they don’t help at all and I’m going out of the country soon and really need the card, I don’t have time to get another one. all I get is You will be asked to enter your last top-up amount to Revolut accurate to the cent/pence (e.g. Hello. I am trying to reset my passcode and keep getting an error (We’re sorry, something has gone wrong. Hi there. Forget my passcode. I tried the procedure many times and even reinstalled the app but it still does not work. Set new fingerprint to your phone, test first for lock/unlock by phone. Started by the app asking for my pass code which it never did before. My phone came back from the repairstore and i loaded all the backups on the phone, but the revolut-app isn’t working. ... it says something went wrong can you help me pls. Click on “Authenticate” link in authentication email for passcode resetting -> The six digit code does not always come. I had to reset my phone and today I tried to log on to revolut to add money and didn’t allow me to. My phone came back from the repairstore and i loaded all the backups on the phone, but the revolut-app isn’t working. Hello I can’t recover the passcode. I’m unable to see how much money I have in the account. I now have the same problem, the pin I KNOW is right doesn’t work and every step I get to just says something went wrong? The app not respond. I’m french user, i have the same issue as well. Because the passcode I knew was rejected I considered it forgotten and ask for help. I have recently migrated from phone to phone and now i can not use the app revolut because i have forgotten the code…i use “forgot code” and receive the email, i press the “activate” i am redirected to the app but after it appears “An error has occured…”. I reinstalled the app today and it is saying my passcode is wrong. I NEED HELP ASAP, I have forgotten my passcode and when I press Forgot your passcode? I forget my passcode, i try to reset passcode function doesn’t work either. Press J to jump to the feed. The app is not working presently it will not allow you to log in, saying invalid and not available!!! When I reinstalled it and put in my passcode, it said ‘‘unknown error’’ and then I went through the same process, while trying to recover it and… since the only way to contact anyone in real time is in the app… I’m totally screwed. Even tried writing to AndreasK. Hi It says “we’re sorry, something went wrong” after the code received via SMS is typed in. When is this going to be resolved? Already reinstalled the app four times with no success. Thank you. Please try later) Please, help! I … It doesn’t accept my pin. Thanks. Do you want to use for login fingerprint, I set yes and use my new fingerprint. same problem to me, cannot reset passcode. message “We are sorry, something has gone wrong. I’ve the same problem. And when she clicks “forgot”, the system sends me a message, and even if i forward her the email, she can not proceed. Try again later”). I changed my phone and now can’t log into the app. But i know it's right because that's the only one i have been using since i got revolut. Please help me. I was also as everybody here one from affected user, which doesnt have possibility reset my passcode. Please can you help? try again later’. My Revolut account has suddenly become unusable. Calling for help was also disappointing. I’ve uninstalled and reinstalled the app, updated to the latest version, cleared the app cache all with no luck. 1 Like. As suggested above I have deleted the application and reinstalled it again, but problem was not resolved. so basically everybody has the same problem, so do I, and nobody seems to have resolved it, haven’t you? I am having the same issue I forgot my passcode and the face recognition isn’t working, Powered by Discourse, best viewed with JavaScript enabled. Good luck, maybe I was only lucky guy nice weekend. My father try to reset the pasword in the app but after he introduce the telefon number it happend nothing. £200.00/€200.00), or the last 4 digits of a top up card that you’ve added to the account. All was working fine, but she reinstalled her phone, and she doesnt remember her passcode (or the passcode she remembers, doesnt work). I’ve tried reinstalling the app already but it didn’t work. I need to get to my money! for question passcode I have set XXXX (random new), next there was question from revolut app. I ordered a new passcode - but every time i use this function, the app said: „sorry, something went wrong“. I have tried reseting my password about 5 times now, still nothing. Since I cannot access the app I cannot talk to the support either. Does anybody had success for anything they tried to do after having spoken with an employed? I have the same problem. I have a problem. Hey, ihave the same issue. Hi, Hi, I clicked on reset passcode but said there is a problem. They promised quality services for Metal. Stefano, Powered by Discourse, best viewed with JavaScript enabled. It wouldn’t accept my passcode and when I tried to recover it and put in my phone number it said ‘‘we’re sorry, something went wrong, try again later’’. Just posted this review on the app … Someone tell us what the hell is going on !!! Sometimes a textmessage with the verifying code arrives. I am receiving the authentication email, but when I tap on the authenticate button I just get an error message saying “We’re sorry something has gone wrong, please try again later.” It’s frustrating that the only support available is in-app when the problem is not being able to login so you have to resort to posting messages here…, I hace the exact same issue and i cannot access my account and very stuck for money, Hello I’m having the same issue. Trying to reset my passcode. I had to reset my iphone 11 as I had a problem with my network and now i cannot get back into the app. No answer, yet. But i know it's right because that's the only one i have been using since i got revolut. If you can’t remember just check your bank statement. Press question mark to learn the rest of the keyboard shortcuts. Hi @AndreasK I’m also have this issue and I have tried to reset / call and I’m not able to get into my account.
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